Evidence hierarchy
- Primary platform documentation.Google Business Profile Help and official Google policies are used for platform rules, eligibility and stated ranking factors.
- First-hand testing.Itheta Labs tests profile changes, content processes and measurement methods on owned assets and suitable client projects.
- Named third-party research.Survey statistics are attributed to their publisher, year and market. US research is labelled as directional rather than presented as South African market data.
Testing process
Define
Record the business category, service area, baseline visibility and customer action being assessed.
Change
Apply a controlled profile or content improvement and document what changed.
Review
Compare visibility and customer-action data over a suitable period. Correlation is not presented as proof of causation.
Review and correction policy
Commercial pages are reviewed when pricing, scope or Google’s rules change. Guides display publication and modification dates and are reviewed at least quarterly. Material corrections are made directly on the affected page.
Readers can report an error to support@ithetalabs.co.za. Corrections are checked against the original source before publication.